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Terms and conditions of purchase
These conditions are valid from 2025-06-08
About Rippa Nordic AB
Rippa is a trademark sold by Rippa Nordic AB org.nr: 559377-4952 ("Rippa Nordic AB", "we" or "us") which has its registered office in Stockholm. The company's postal address is Kivra 559377-4952, 106 31 Stockholm. You as a customer enter into an agreement with us.
If you wish to get in touch with us, send an e-mail to info@rippa-nordic.com with your case and your contact details and we will get back to you shortly.
Placing an order
Once you have completed your order, an order confirmation will be sent to your e-mail address. A contract is only concluded when we have confirmed your order. The confirmation will contain all the details of the products, price, billing and delivery address.
If there are any errors in the order confirmation, please contact us immediately by e-mail to info@rippa-nordic.com or call us on
010-3306006.
When ordering a customized machine that does not belong to the regular range, you will be invoiced 30% of the total amount in advance.
After we have received the advance payment, the order is sent to the supplier and your machine is produced.
Before your machine is delivered to the specified delivery address, the invoice must be fully paid.
Rippa Nordic AB has the right to cancel the order if it turns out that the product is sold out or is no longer in the range or is not possible for the supplier to manufacture.
Delivery times
Our normal delivery times on stocked goods are 1-7 working days, which can however be exceeded depending on the capacity of the carrier.
Non-stocked or customized machines are usually shipped within 4-8 weeks. It normally takes about 30 days to manufacture a machine and about 60 days for our supplier to ship it to us.
NOTE! Orders placed on weekends will be shipped the next working day at the earliest.
If there are any delays in delivery (without us notifying you of a longer delivery time), please contact us at the following e-mail address: info@rippa-nordic.com
In order to carry out the delivery, we assume that there is access for trucks with trailers at the specified delivery address. As the customer, it is your responsibility to accept the goods at the time of delivery. If there is no indication that a tail lift is required, we expect you as a customer to be able to assist with the unloading, even if, for example, a tractor or wheel loader is required to unload the goods from the truck.
Prices in the shop
All prices in the store are in SEK or the respective country's currency and all prices are exclusive of VAT. We reserve the right to make price changes due to price changes from suppliers, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
Right of withdrawal
Under the Distance and Off-Premises Contracts Act, you as a consumer (private individual) have the right to cancel your purchase. The right of withdrawal applies to products and you must notify the seller within 14 days of receiving the delivery that you wish to exercise the right of withdrawal
To exercise your right of withdrawal, the product must be returned to us in the same condition as when you received it. You have the right to examine the characteristics and functioning of the product, but if the product has been handled more than necessary, you may be liable for any loss of value. If you regret your purchase, you must return the product. Rippa Nordic AB is entitled to compensation for any loss of value that is due to you having handled the product more than necessary. All products must be returned to Rippa Nordic AB within a reasonable time, no later than 14 days after you notify us that you want to exercise the right of withdrawal. Any shipping costs for the return are paid by you as a consumer.
When exercising the right of withdrawal:
You as a consumer must notify us of your withdrawal. The notification must be sent to us by e-mail to info@rippa-nordic.com and be received by us within the withdrawal period.
Your notification must clearly state your name, address, e-mail address, order number and the goods to be returned.
You must return the products to us immediately and at the latest within 14 days of the withdrawal notice.
You as a consumer are responsible for return shipping and the products should therefore be sent well packaged and in their original packaging.
We are entitled to deduct from the refund amount a sum corresponding to the reduction in value compared to the original value of the goods in the case of used or damaged products.
The right of withdrawal does not apply to the purchase of:
Custom-made products, which have been specially tailored for you or have a clear personal touch according to your wishes.
services that have been completed and where you have expressly agreed to the service being started without a right of withdrawal.
Down payment
A deposit may be required when reserving a machine, for example when booking a delivery at a later date or if the customer's creditworthiness is deemed to be low following a credit check.
For businesses (traders)
For business customers, the Distance Contracts Act and the Consumer Protection Act do not apply, but the Sale of Goods Act, which is dispositive (i.e. can be waived).
- When ordering or reserving a machine, the deposit is non-refundable.
- By paying the deposit, the buyer accepts that the order is binding and that the cancellation means that the entire deposit paid accrues to Rippa Nordic AB as reasonable compensation for non-purchase, administrative costs and any other financial losses.
- The deposit can be refunded if the cancellation occurs as a result of the delivery time exceeding the agreed delivery time by more than 60 days.
Complaints and claims
We inspect all products before they are sent to you. However, if the product is damaged or defective when it arrives, we undertake to rectify the defect free of charge in accordance with applicable consumer legislation.
You must always contact us for authorization before returning an item.
The complaint should be sent immediately after the defect has been detected.
How do you make a complaint?
Any defects must always be reported to info@rippa-nordic.com, stating your name, address, e-mail address, order number and a description of the defect. If we cannot remedy the defect or deliver a similar product, we will compensate you for the defective product in accordance with applicable consumer legislation. We will pay the return shipping costs for approved complaints. We reserve the right to refuse a claim if it turns out that the product is not faulty in accordance with applicable consumer protection legislation.
Limitation of liability
In addition to the liability arising from mandatory consumer legislation, Rippa Nordic AB is not responsible for indirect damages, consequential damages or financial losses that may arise as a result of errors, delays or other defects in delivery or product function.
For corporate customers, this means that Rippa Nordic AB does not compensate for losses in business operations such as lost profits, loss of production, downtime or other financial consequences of an ordered machine being delayed, defective on delivery or needing repair. Rippa Nordic AB's liability in such cases is limited to remedying the defect by repair, replacement or other action in accordance with applicable warranty and complaint terms. Costs incurred by the customer due to the fact that a machine cannot be used, needs to be repaired or that spare parts must be ordered are not reimbursed by Rippa Nordic AB.
Rippa Nordic AB is not responsible for damage caused by improper use, careless handling or modification of the product.
Rippa Nordic AB is also not responsible for delays or errors that occur due to circumstances beyond our control, such as labor disputes, natural disasters, fire, war, government decisions, transport problems or delivery delays from subcontractors.
Furthermore, Rippa Nordic AB accepts no responsibility for changes to the product's characteristics or specifications decided by the supplier or other external factors. We do not guarantee that test values specified by the supplier will be achieved in subsequent testing, as such values may vary depending on test conditions.
Product information
We reserve the right for any printing errors on this website and final sales of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to display the products as accurately as possible, however this is not always possible.
It is the buyer's responsibility to ensure that the quality and durability of the product or its components meet the buyer's expectations before a possible purchase is made. Unless otherwise agreed, or unless the buyer orders additional services such as post-delivery inspection of the manufactured product, it is the buyer's responsibility, after delivery of the product, to check and adjust, for example, couplings, bolts, valves, belts and other components that may have a destructive effect on the product. A large part of the product is already assembled at the factory and it is up to the customer to ensure that any bolts, components, screws, couplings, etc. are tightened and functional. It is the buyer's responsibility to check and adjust components after delivery to ensure their functionality.
We also make reservations for suppliers' test values and other data provided by the supplier as the products may have been tested in special conditions and the accuracy of the supplier's data may therefore differ from case to case.
Warranty (Spare parts warranty)
Rippa Nordic AB normally has a 12-month spare parts warranty on new machines. Alternatively 1500 hours.
Spare parts warranty only covers the spare part, not other costs such as labor, travel time, visit fee, shipping, etc.
What does the warranty cover (spare parts warranty)
For your warranty to be valid, your product must have been handled normally and not subjected to excessive use and stress.
It is the customer's responsibility to provide the necessary service and prove that this has been done in the event of a warranty claim. The customer must also send the accompanying service instructions to info@rippa-nordic.com
In the event of incorrect handling or misuse, no warranty applies, even if service has not been performed regularly according to the instructions.
The receipt for the product is valid as proof of warranty. In order for the spare parts warranty to apply, Rippa Nordic AB needs to receive documentation that proves the defective components, either via pictures or films, which demonstrate the manufacturing defect.
The customer is responsible for the shipping of the defective part if required by the manufacturer. Rekomaskin is responsible for the shipping of the warranty product sent to the Customer. Rippa Nordic AB is not responsible for any costs beyond this.
Rippa Nordic AB is not responsible for any costs of the replacement of the defective product such as service technician's own time, etc. We are happy to help you with questions and put you in touch directly with the manufacturers' experts if you wish.
What is not covered by our guarantee?
It is important to note that our warranty does not cover certain specific areas, including:
- Paint damage: Our warranty does not cover cosmetic damage such as paint damage, paint chips or paint scratches on the machine. We recommend that you take care of your machine to keep it in the best possible condition.
- Corrosion: Although our machines are designed to resist corrosion as well as possible, the warranty does not cover damage caused by corrosion or rusting.
- External Damage: Scratches, dents or other external damage that does not affect the operation of the machine are not covered by our warranty.
Our Commitment
Regardless of the exceptions listed above, our goal is always to provide you with the best possible machine and customer service. If you encounter any problems with your machine, whether covered by warranty or not, please do not hesitate to contact our customer service. We are here to help you solve problems and keep your machine running.
We look forward to helping you choose the right machine for your needs and providing you with the best possible customer experience.
Changes to the General Terms and Conditions
We reserve the right to make changes to the Terms at any time. Changes to the Terms will be published online on the Website. The amended Terms and Conditions are deemed to be accepted in connection with orders and/or visits to the Website.
Dispute and choice of law
In the event that a dispute with consumers cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board ("ARN"), see arn.se.
In the event of a dispute, we follow the decision of ARN or equivalent dispute resolution body.
If we cannot agree or if you are dissatisfied with ARN's decision, disputes shall be finally settled in Swedish general court.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with law.
Privacy policy
Cookie files
If you visit our login page, we will set a temporary cookie to check if your browser accepts them. This cookie does not contain any personal data and it disappears when you close your browser.
In addition, when you log in, we will create several cookie files to store information about your login and your screen layout choices. Login cookies are valid for two days and layout selection cookies are valid for one year. If you check the "Remember me" box, your cookie will remain for two weeks. If you log out of your account, the login cookies will be deleted.
Embedded content from other websites
Articles on this website may contain embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with said embedded content, including tracking your interaction with this embedded content if you have an account and are logged into the website in question.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we keep your data
If you write a comment, the comment and its metadata will be kept indefinitely. The reason for this is that we need to be able to find and approve follow-up comments automatically and not queue them for review.
For users who register on the website, we also store the personal data they provide in their user profile. All users can view, edit or delete their personal data at any time. Site administrators can also view and edit this information.
What rights you have over your data
If you have an account on this website, you can request an export file of the personal data we hold about you, including any information you have given us. You can also request that we delete any personal data we hold about you. This does not include any data that we are obliged to keep for administrative, legal or security purposes.
Marketing information
Information provided to Rippa Nordic AB may be used for marketing communications in order to provide better and more relevant offers to our customers. Our ambition is that everyone who leaves their personal data with us will receive good service and relevant information.
We use the collected data, among other things, to:
- Send customized offers based on interest and needs.
- Communicate via email and other digital channels with existing and potential customers.
Anyone who has provided us with their personal data has the right to request at any time that these are not used for marketing communications. This can be done by contacting us at info@rippa-nordic.com
GDPR - How we handle your personal data
We at Rekomaskin care about your personal privacy and handle personal data in accordance with the GDPR. We collect and process data such as name, contact details, payment information and purchase history in order to provide our services, improve the customer experience and comply with legal requirements.
Your rights under the GDPR:
- You have the right to request access, rectification or erasure of your data.
- You can object to processing for marketing purposes.
- You can request a copy of your data in a machine-readable format.
We protect your data with technical and organizational security measures and only share it with service providers and authorities when required.